BIGAMKART PRIVACY POLICY

Last Updated: 22.10.2025

Published by: Biga Municipality

Biga Municipality attaches great importance to the security and confidentiality of your personal data.

This Privacy Policy explains the principles for collecting, processing, storing, and protecting personal data obtained through the Bigam Kart mobile application and Bigam Kart website during transactions performed on these platforms.

1. Scope

This policy applies to all users who use the BigamKart mobile application, website, and the services provided through these platforms.

By downloading or using the application, you are deemed to have accepted the terms stated in this Privacy Policy.

2. Data Collected

The following data may be collected from users within the scope of the BigamKart application:

1. Identity Information: Name, surname, Turkish ID number (in mandatory cases)
2. Contact Information: Phone number, e-mail address
3. Location Information: With your explicit consent, the application may use your location data to display nearby partner businesses and facilities.
4. Device Information: Device model, operating system details, and IP address may be recorded to measure the technical performance of the application.
5. Usage Data: Transaction history, balances, subscription activities, and user preferences within the application.

3. Purpose of Data Processing

The data collected may be used for the following purposes:

1. To provide, manage, and improve BigamKart services.
2. To record transactions made at partner businesses or municipal facilities.
3. To perform user authentication and secure login operations.
4. To send information about events, campaigns, and announcements.
5. To fulfill legal obligations and comply with relevant legislation.

4. Data Sharing

Your personal data may be shared:

1. Only when necessary for the provision of services,
2. When required by law or a court order,
3. With contracted service providers (e.g., SMS, e-mail, payment, or cloud service providers) to the extent necessary for the service.

No personal data will be sold or shared with third parties for commercial purposes.

5. Data Retention Period

Collected data is stored in accordance with legal obligations and service requirements.

When a user account is deleted or the service is terminated, personal data will be securely deleted or anonymized in compliance with applicable legislation.

6. Security Measures

1. All data transmissions are encrypted using SSL/TLS security protocols.
2. User passwords are securely stored using bcrypt / PBKDF2 encryption algorithms.
3. Access control, logging, and firewall protections are implemented to prevent unauthorized access.
4. Data is stored on secure servers located within the Republic of Türkiye.

7. User Rights

In accordance with the Turkish Personal Data Protection Law (KVKK) No. 6698, users have the right to:

1. Learn whether their personal data is processed,
2. Request information regarding the processing,
3. Learn whether data is used for its intended purpose,
4. Request correction of incomplete or inaccurate data,
5. Request deletion or anonymization of personal data.

You may exercise these rights by sending an e-mail to bilgi.islem@biga.bel.tr or by submitting a written application to Biga Municipality.

8. Cookies

The BigamKart website may use only technical cookies to improve user experience.

No personal data is collected, analyzed, or used for advertising purposes through cookies.

9. Third-Party Services

The application may use third-party services such as Firebase (for notification management), Google Maps (for location services), and similar technologies.

These services only provide technical infrastructure support, and user data is shared with them solely to the extent required for service delivery.

10. Changes to the Privacy Policy

Biga Municipality may update this Privacy Policy when necessary. Updates become effective as of their publication date.

Users can always access the current version of this policy at

www.biga.bel.tr/BIGAMKART-PRIVACY-POLICY

11. Contact Information

For any questions regarding this Privacy Policy or your personal data, please contact:

Biga Municipality – Information Technologies Department

Address: Sakarya Mah. Kıbrıs Şehitleri Cd. No:10

Biga Municipality, Biga / Çanakkale, Türkiye

E-mail: bigamkart@biga.bel.tr

Phone: +90 (286) 315 0000